168 Consulting# l& ~# m; L& J4 ~5 k4 I
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公司：KPMG( ?. r+ {1 u2 ?2 X% V# s
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公司简介：毕马威国际会计事务所" I6 d; l# v0 n! P5 \# v2 g
职位：End User Support Analyst9 A1 f$ k. h- ]" {/ M9 j
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3 M% S# n J8 G: x- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved * J/ y( c4 k3 v6 Q& }* S
3 A6 `+ M9 d% M# G8 I, z* N3 N8 f b. Q想了解更多职位信息，咨询请通过微信号onlineservice168 1 N, n% c& r+ L. I8 l
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我们的在线小助手会第一时间与您联系。谢谢！/ @7 {! U. ~4 ]7 |' J, X9 g0 m
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S& ?( `1 C# s7 s2 N168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作，也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英，并有修改简历求职信，面试辅导，模拟面试，职业咨询，推荐工作的相关经验。请关注我们的公众号，将有定期的各大行业的讲座，更多的内推的机会也在等着您~
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发表于 2018-1-17 17:38
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